Service Cancellation
As a travel planning service provider, phefxirechunxod offers consultation and itinerary creation services. Due to the customized nature of our services, cancellation and refund policies apply as follows:
Cancellation Before Service Delivery
If you cancel your service request before we begin creating your itinerary:
- Cancellation within 24 hours of payment: Full refund minus processing fees
- Cancellation after 24 hours but before consultation: 80% refund
- Cancellation after consultation but before itinerary delivery: 50% refund
Cancellation After Service Delivery
Once your custom itinerary has been delivered:
- Refunds are not available as the service has been completed
- We may offer revisions or adjustments to your itinerary based on your feedback
- Unused booking assistance services may be eligible for partial credit
Refund Processing
If you are eligible for a refund:
- Refunds will be processed within 10-15 business days
- Refunds will be issued to the original payment method
- Processing fees charged by payment providers are non-refundable
Modifications and Revisions
We understand that travel plans may change. We offer:
- Free revisions to your itinerary within 30 days of delivery
- Minor adjustments at no additional cost
- Major itinerary changes may incur additional fees
Third-Party Bookings
Please note that:
- Bookings made with third-party providers (accommodations, activities, etc.) are subject to their own cancellation policies
- We are not responsible for refunds from third-party service providers
- We recommend reviewing cancellation policies before confirming bookings
Contact for Cancellations
To cancel a service or request a refund, please contact us at:
Email: question@phefxirechunxod.world
Phone: +64 21 629 498
Address: Galeo Estate, Redwood Valley 7081, New Zealand
Please include your order reference number and reason for cancellation in your request.